FIVE-STAR SERVICE
Our client-centered approach is based on the service models of companies that are world-renowned for offering premier customer experiences. This pay-for-performance team method drives superior levels of customer satisfaction. Because of our outstanding service:
- 96.5% of our surveyed clients say they would recommend our firm to another company.
- We possess a 95% client retention rate, which is rare in the industry.
- Our Service Team’s client feedback score is 9 out of 10 possible points. This is based on our communication skills, our ability to quickly troubleshoot issues, and our team’s overall reliability.
- We deliver 99.997% payroll accuracy.
We also maintain world-class standards for customer response. For example, when an HRO employer or employee dials our Call Center, 99.7% of the time the phone is answered by a live person. No one else in our industry is serving clients this well.
