FIVE-STAR SERVICE
Service excellence is the foundation of the CoAdvantage philosophy. We operate a client-focused, service-oriented business model that is personalized and responsive. Client satisfaction is monitored and clients and employees are encouraged to identify service issues and recommend improvements. Analysis of the 2010 Client Satisfaction Survey indicates 98.5 percent of clients are satisfied with the level of service received. Survey results are used to ensure that service is in alignment with client expectations,
and problems are identified and resolved.
Our client-centered approach is based on the service models of companies that are world-renowned for offering premier customer experiences. Our pay-for-performance team method superior levels of customer satisfaction. Because of our outstanding service:
- 96.5% of our surveyed clients say they would recommend our firm to another company.
- We possess a 95% client retention rate, which is rare in the industry.
- Our Service Team’s client feedback score is 9 out of 10 possible points. This is based on our communication skills, our ability to quickly troubleshoot issues, and our team’s reliability reliability.
- We deliver 99.997% payroll accuracy.
We also maintain world-class standards for customer response. For example, when a client or employee dials our Call Center, 99.7% of the time the phone is answered by a live person. No one else in our industry is serving clients this well.
